All Saints House, Sunderland

I think Respect is very important to every ethnics no matter the color of the skin

I will not recommend All Saints House to anyone. It was very hard to reach communication with the staff on site and reception was closed even during operation times. No replies to emails and calls unanswered. Very noisy in the building and from the outside and you often hear loading and unloading from the stores around at dawn and are unable to sleep. When I moved in, the room was dirty and furniture sticky, with black hairs visible around the room from someone else. There was chipper painting and use marks all around the room. The chair provided had use marks. The toilet had dirty marks which I was unable to clean. When I checked out, I cleaned my room and fully but when I requested my deposit back, I got an answer (2 months later) stating that the room had dust (of course it would, 2 months later) and stating all of the things I just mentioned blaming me for those (although they were all already there). Sinks would clog often even though I was really careful all the time. I was left with no hot water over the winter, having to shower in the gym, until the problem was resolved. They are charging me for redecoration for only turning the bed so that the room would have more space (which I had been told I could do). I would not book with them again.