If you’re looking for student halls with unprofessional staff who will try to charge you for rent after you’ve cancelled your lease and then refuse to give your deposit back then mealmarket is a good choice for you. Mealmarket staff also don’t like it when you post useful information about cancellation policies that could help other students, so if you try to do that they will block you on their Facebook page. If you want a luxury of only 4 communal washing machines which are out of order most of the time, and tumble dryers that don’t dry then again mealmarket is a place for you. And you can’t forget the loud parties, and screaming and shouting even during exam periods - reception staff sadly can’t do anything about it as they are too busy doing their hard jobs of blocking people on Facebook (And that’s not a joke- it must be a genuinely difficult task as the WiFi at mealmarket is terrible!)
Great Location, made loads of new friends which has made the whole experience a great one. The staff at reception are amazing! They have helped me so much whether it be with my accommodation questions or where to eat, local area or where to start a night out. The facilities on site are great too. Any maintenance issues have been resolved super quick along with having 24/7 staff and the fortnightly kitchen cleans help A LOT!
Hello, I am sorry that you have not enjoyed your stay at Mealmarket Exchange. The price of accommodation with Unite Students is variable depending on which property you stay in and when you book, and reflects the prices of accommodation within Aberdeen. The price is all inclusive, so you do not pay any extra for internet, heating or electric, meaning there are no unexpected bills. We have a 24 hour Service and Safety Team on duty so if you experience any problems with noise at night time then you simply need to report the issue and someone will come out to resolve the issue. The washing machines are supplied on a contract with Circuit Laundry, and the individual buildings do not set the price of these machines. Should you have any problems with the machines then you can either contact Circuit Laundry directly, using the contact information supplied in the laundry room, or inform a member of staff who will report the problem for you. There is no cash held on site so staff members cannot refund you directly should you have a problem, but we can supply you with laundry tokens from Circuit Laundry if necessary so that you can redo your wash or dry cycle. We have limited car parking on site which is reserved by people who pay for parking for the semester. However, where there is space staff are happy to let visitors in on a temporary basis. Unfortunately we do not have the room for overnight parking for visitors. Mealmarket Exchange is a smoke and drug free building and we do not accept drug use on our premises. If you have any concerns about drug use on the premises I would encourage you to speak with a member of staff or to contact the police directly on 101. If you have any issues with the quality of furnishing in your room then staff will be happy to replace items such as worn mattresses for you. We had an ongoing problem with the entrance door to one block this year, and were reliant on specialist contractors ordering new parts. This problem has now been resolved. Again, if you have any issues with people in the buildings then our Service and Safety Team are just a phone call away. The fire alarms are sensitive to comply with health and safety. The kitchen fire alarms are heat detected so that steam from cooking does not set them off repeatedly. In the event of a fire the heat would set off these alarms. In terms of payments we have several instalment options ranging from 8 monthly payments, 4 bi-monthly payments, 1 payment per semester or 1 payment at the start of your tenancy. We have other options available if you are struggling to meet your selected payment plan, you simply need to speak to a member of staff at reception about this and they will do their best to help. Payment dates for rent are set by the company as a whole and not by each property individually. We do appreciate that in Scotland SAAS payments often come in after the date set for rent payment by Unite Students and individual properties are happy to allow leeway on this. Once again I am sorry that your stay with us was not to the standard you expected. If you have any more concerns please do not hesitate to get in touch with Mealmarket Exchange directly.
Hello. I am sorry that you have not enjoyed your stay at Mealmarket Exchange. Mealmarket Exchange is a smoke and drug free building and we do not accept drug use on our premises. If you have any concerns about drug use on the premises I would encourage you to speak with a member of staff or to contact the police directly on 101. The washing machines are supplied on a contract by Circuit Laundry. The number of machines is calculated by Circuit Laundry according to how often the machines are in use. I appreciate that during peak times (notably weekends) there may be a wait for an available machine, however the machines are often empty during weekdays with no wait. If you have a problem with a machine not working please do let reception know so that we can arrange for the machine to be fixed, and arrange compensation in the form of laundry tokens if necessary. The pedestrian security gate has been open due to a fault, for which we are currently awaiting an engineer. However I would like to assure you that the security of our customers is still very much a concern for Unite Students. The premises are monitored by CCTV, and the external doors to each building are locked, and only open with a resident's key fob. We also have a Service and Safety Team on duty 24 hours a day, and you can phone them for help if you ever feel that you have an issue with security. The price for accommodation with Unite Students does vary depending on which property you stay in and when you book, but the price is all-inclusive, covering your heating, electrictiy, and internet access so there are no unexpected bills. If you have any further problems please do not hesitate to contact Unite Students directly and we will do our best to help.
Hello,I am sorry that you feel that your stay at Mealmarket Exchange has not lived up to your expectations.The price for accommodation with Unite Students is variable depending on which property you stay in and when you book. The price is all-inclusive, covering your heating, electrictiy, and internet access so there are no unexpected bills.The only charges you might experience when you move out is for wilful damage. We do not charge for shower curtains, which are replaced as standard.Car parking is £10 per week for a space in a secure car park, in the city centre, covered by CCTV.I am sorry that you have been told to go to reception to report issues. You can either speak to staff at reception, email us, or you can report maintenance issues using the MyUnite app on your phone. We may need to contact you if we need more details to effectively solve the issue.We do not supply fire extinguishers in flats as there should not be a case where students have to be putting out fires themselves using complicated extinguishers. All flats are fitted with fire doors and smoke alarms and upon hearing the smoke alarm customers are asked to evactuate the building. Once again I appologise if your stay has not been to the standard you expected and would encourage you to contact Unite Students directly if you have any ongoing problems so that we may resolve them for you.
