Pablo Fanque House, Norwich

Pablo is totally trash. Don't trust anything it said. 1. Late Bus Ticket Promise 2. Security and Hygiene Issues 3. Bad Customer Service 4. No Pest Control 5. Electricity Problem My friends and I booked to live here mainly because of the free annual bus ticket promotion, but the bus ticket was not provided on time. We have to pay for tickets for transport. Plus, the room's door was not locked. Before I arrived, no one showed us the room. We have to find the way ourselves. When I first came, I saw dead moths, yellow water drains, and hair, which are disgusting, and who knows, no one was entering and doing something in my room before me. Also, the toilet has no exhaust fan, and the window opens upward, making the room very stuffy. I have to buy a fan myself. Even the service here is terrible, specifically a receptionist named Dawn. She is impolite and not welcoming. Whenever we went to the reception and asked questions or took the parcel, she responded annoyed. And even refused to arrange my maintenance issue once. She is the one who told us there was a gym room in Pablo (but it turns out they didn't. I feel totally tricked ) when we were having a room tour before we lived in, and she had a good attitude back then. We live on the 8th floor, so technically, there will be no or fewer buds, but there is a lot in our rooms and kitchen. Even though we put a lot of insect killer spray, it didn't improve the situation. It shows Pablo didn't have any pest control. The electricity always goes off in my flat, we can't charge our phone or cook, and all the food in the fridge goes bad. And when I told the reception manager about this, he asked me to flick the electric board and tried to fix it myself. And the next time it happened again, but we can't fix it, the reception is closed so we can only call. And I spent nearly two hours having a guy try to fix it. But he can't eventually. We have to wait over the weekend to get back to normal. Overall, everything is terrible with Pablo. I have regretted it since the first day I arrived and have written a complaint email to them. Still, they didn't show apologies and improvement. Very disappointed with their response. I have already booked a room in another accommodation for next year.

Clean, light, spacious, secure and well-designed accommodation with good facilities. The building is exceptionally well located -- it's in the centre of Norwich near the shops and cinemas but on a quiet street. The rooms are a massive step up from the university accommodation on campus. The staff are extremely warm and welcoming and show genuine care for the students who stay there. We have been so impressed and recommend it highly. With particular thanks to James and Alexandra who have been so kind and helpful.

By and large best place to stay in Norwich as a student. Very friendly and helpful team who run the building and go above and beyond. Particularly seen during the COVID-19 pandemic, they have done their best to ensure everyones safety whilst also making it an enjoyable experience. Central location, good transport links, minutes away from town centre for shopping, pubs, clubs etc