Upperton road, Leicester

I stayed from Sep 2023 to June 2024. Most egregious first: - Would only inform us of someone entering/needing access to our room 50% of the time - Ant, silverfish and mouse infestation building wide for the entirety of the year Sep23 to June24 (and ongoing) - 7 Washing machines for approx. 550 rooms. (a wash and a dry totals to £5.90 but 90% of the time you would need to do 2 dry cycles) - Trash everywhere. No bins in communal areas like the postal room and people would throw rubbish out their windows into the trees and streets. - My room was not cleaned at all prior to arrival (I booked well in advanced) and had broken things such as extractor fan, sink plug, damaged walls etc. and did not receive all the furniture the room was supposed to have. - Hot water gradually disappeared from January to being non-existent in May I was paying almost £700 a month, including laundry costs, just for Student Roost to never adequately try to resolved any of the problems. They appear to take a more lenient approach to problems. I find that their price increase for the next academic year is outrageous. The Maintenance team on the other hand, were the better part of this accommodation- they were kind, helpful and quick.

Location is fine and good price for a studio, but sadly those are the only real positives. Since moving into my room, which obviously hadn't been cleaned (i found 45 p*be hairs in the first clean!) I've had constant noise issues (music and shouting, banging on walls to wind people up etc) and the smell of weed coming into my room so strong that I've developed breathing difficulties. I've reported this to management and they don't really seem to have anything in place to deal with it effectively. "We have a procedure to follow" but their 'procedure' appears to be coming to the door and telling people to shush, then ignoring further complaints when (obviously) noise continues once management have left. I'm doing my teacher training and so obviously my sleep is very valuable, as is my ability to work. Living in halls i fully expected some noise, but not choking in my room due to the smell and having panic attacks from the constant noise. I'm on the verge of contacting 'Sulets' and 'ANUK' who claim to support this place and the way it is (mis)managed.