FAQ

Who are Hallbookers?

We are a company that was started by students, employs students and is powered by students. We use ratings and reviews that current and previous students post up on the site to provide insights that can assist new students to make better choices about their Halls for the next year. We are a completely personalised service, that you can get in touch with, to help you book the right place for you.

What do I need to do?

Make contact with us either through the Live Chat, email or give us a ring and tell us WHERE you are planning on Studying, what your BUDGET is, and what type of ROOM you want. We will do the rest.

Does Hallbookers Charge for their service?

No! We are a free service for Student and parents to use! We offer a free advice, help with booking and reviews and rating forum. We are also here to answer ANY and ALL questions - no matter how big and small so that you can feel confident and relaxed about your decision.

Where do I start looking for accommodation?

Have a look at the accommodation available on our website. See what you like, and what you don’t like. Then get in contact with us - share your thoughts and wish list so we can send you the best available options to compare and pick from.

When should I start looking and booking?

AS SOON AS POSSIBLE. Private Halls are popular because of their great location and variety of rooms. Most of them also offer an EARLY BIRD OFFER which is a real bargain - keep an eye on our Facebook page for these. If you know where you're going to study, get ahead of the game and start having a look today.

How do I know which place is the best one?

Look at Reviews! Student Reviews are a great to the pros and cons of each Hall! Have a look at the reviews on our website and through our Facebook - we offer total honesty and up to date reviews from students who do, or have, lived in Halls.

Can I arrange a Viewing?

The easiest way is to start a LiveChat in the bottom right hand of your screen and we will walk you through the process and answer any questions. Alternatively, click the book now button on the hall page and fill out the check out page.

How do I book a Room?

Easy! Get in contact with us - tell us what you what and when we have found the perfect place we can guide you through the process of booking. This can either be a form or an online process, depending on the company and your preference.

How do I pay?

Once you have been offered a room by the Hall Manager you can set up a bank transfer or pay online. The payment method can differ in each Halls but don’t worry - we will make sure you know all this when you are booking.

How much should I be paying for my room?

This is a really hard question as every city is different. Our promise to you is to offer the best deal we can find you! NOTE: Just be warned London is more expensive, especially if you are looking for Zone 1 and 2 so be ready to travel for cheaper accommodation.

How long should my contract be?

Academic Contracts are either 44 Weeks or 51 weeks - all Halls offer a combination of both. The length of your contract will affect the price of the room, with longer contracts making the weekly price cheaper. Some Halls offer short term contracts of 17 - 20 weeks, or Termly contracts. These are rare but can be found so get in contact with us to find out more.

Can I cut my contract short?

You can leave your student accommodation whenever you like, even if there is still a month left on your contract. Some Halls offer a shorter contract and will give you money back if you leave early, but this will depend on the Hall Manager. Usually, once you select a contract and sign it - this is your contract for the year.

Can I extend my contract?

The short answer is yes! Most Halls welcome extension of contracts especially if you are looking to stay another year. Get in contact with us and we can introduce you to the Hall Manager, or organise an extension for you.

What is included in the price?

All bills are included in the rent. This includes gas, heating, electricity, water, Council Tax and Wifi. The bills also include security and a reception which can collect your post.

Do you offer any discounts?

Check out or Facebook page for the latest offers - Halls will end us deals which can offer you money off or Freebies.

Can I pay in installments?

Yes - there are usually 3 options: A 1 off payment, 2 installments or 4 installments (Termly). Paying in advance can sometimes reduce the amount of rent you pay. If you’re an International Student - Some accommodations ask that you have a UK Guarantor if you are interested in splitting the payments. If you have any questions, or need help with this - Get in contact!

What does a Twin Room mean?

A Twin Room consists of 2 beds in one room (and usually comes with a private bathroom for both of you). It is a great option for friends who are coming to University together as it tends to be cheaper and you get to live together. Don’t worry: You both get your own key to the room!

Can I cancel my booking if I don’t get in or change my mind?

If you get another offer, Halls will let you cancel your booking and pay you back your deposit if you can provide an acceptance letter as proof. Otherwise, there is also a 10-14 day cancellation policy (the length of time depends on the company) where they allow you to cancel and receive your deposit with no questions asked. Make sure you ask us before you sign so you don’t get stuck in a contract!

What is a Guarantor?

A Guarantor is usually a parent, guardian or relative who is co-signing your tenancy agreement. By signing the contract they are agreeing to be responsible for the room, paying any outstanding charges should the student not do so or if you default.

When do I get my deposit back?

Your deposit will be given back to you at the end of your tenancy - any damage to the room will be taken out of this money. Some Halls offer to take the deposit off your first rent but will ask you to pay for damages at the end of the year (if there are any)